Return & Refund Policy
Effective Date: May 1, 2026
At Novus Beauty, we are committed to providing high-quality skincare products. Due to the nature of our products and for hygiene and safety reasons, all sales are final.
Returns & Refunds
We do not accept returns or offer refunds for:
- Change of mind
- Buyer’s remorse
- Products that have been opened or used
- Incorrect items ordered by the customer
- Delayed deliveries caused by the shipping carrier
Damaged or Defective Products
If your order arrives damaged or you receive a defective product, we will gladly make it right.
To request a replacement or refund, please contact us within 7 days of delivery and provide:
- Your order number
- A description of the issue
- Clear photos of the damaged or defective product and its packaging
Once your claim has been reviewed and approved, we will provide either:
- A replacement product at no additional cost, or
- A full refund to your original method of payment, at our discretion.
Non-Eligible Claims
We reserve the right to deny claims that:
- Are submitted more than 7 days after delivery.
- Do not include sufficient photographic evidence.
- Show damage resulting from misuse, improper storage, normal wear, or unauthorized modifications.
Lost or Stolen Packages
Novus Beauty is not responsible for packages that are lost or stolen after they have been marked as delivered by the shipping carrier. If you believe your package was lost in transit, please contact us and we will assist you in filing a claim with the carrier when applicable.
Contact Us
For questions regarding your order or to report a damaged or defective item, please contact us via email or via DM on our TikTok and include your order number for the fastest service.
Thank you for choosing Novus Beauty. We appreciate your trust and support.